Great communication. Pricing was simple, straightforward and extremely reasonable. The moving crew was punctual, polite, friendly, courteous, hardworking, efficient and respectful of our belongings. They took apart and reassembled desks wrapped our furniture carefully and positioned the furniture where we wanted at our new location and removed all packing materials. I can't say enough good things about them. They far exceeded my expectations and I would highly recommend Authority Moving Group! HOORAY! High-quality customer service still exists!
RUN RUN RUN AWAY AS FAST AS YOU CAN!!!
I agree with other reviewer‘s, any positive things about this company are lies !! These people are brokers. They say anything and promise you all kind of discounts etc. and customer service to get your business. After that, good luck trying to get them to call you back when you leave message after message with an answering service. I moved across state for 111 miles it was discussed that it was a direct move it was a 3 Hour Dr. in traffic. They knew what I expected and they led me to believe they were going directly to my new home. Seven days later and about 25 phone calls and threatening to call the police, my furniture finally showed up. I was told that it had gone back to New Jersey and was put in a warehouse for 7 days until they had another trip planned in my direction. Let me go on by saying they quoted me one price and when the truck got there they didn’t even have enough room for all of the items that were on my list so I had to omit about seven items And then I was told my furniture took up more Cubic feet then they had planned on and tried to charge me $500 more! They didn’t get it!!
I am attaching pictures of how six pieces of my furniture arrived, four pieces are antiques over 75 year old from my fathers childhood home. They didn’t even use moving blankets on most pieces, all they did is wrap it in thin plastic wrap. All feet were exposed. I now have to try and file a claim …God knows how that is going to turn out. This is probably one of the most horrific experiences I’ve ever gone through in my 61 years. HORRIBLE COMPANY!
Run! I hired this company for a cross country move and they require a 50% down deposit, site unseen and told them what I got. They grossly under estimated and wanted more than double the contract price. When the movers showed up and told me this, I called Authority Moving Group and again only get their answering service. I sent the movers away because I wasn’t paying more than double. I’ve since contacted their customer service multiple times with no reply. They kept my $4k deposit. I’ve since filed a complaint with the BBB. After more research, this company does the same trick often. Stay far away Authority Moving Group!……EDIT: I have since filed a complaint with the Better Business Bureau. Authority Moving Group had two weeks to respond and of course, they did not.